The phones at the service desk are a quiet emergency.
Every workshop we've worked with has the same shape of problem. Phones ring out at 8am while drop-offs queue at the desk. Saturday morning enquiries go to voicemail. The MOT chase is a list nobody has time to actually work. Lapsed customers — the ones who used to come every six months — drift to the dealer down the road, and nobody calls them back.
None of that is the service team's fault. Reception has three lines, four advisors and a 9am drop-off rush. There's no slack in the system to call last month's MOT list at 4:45pm. There just isn't.
So we built the receptionist that doesn't go home.
Otto handles the leads coming in — every call, every WhatsApp, every web chat — and generates the leads going out: MOT chases, service-due reminders, lapsed-customer winback. It does it on every channel customers actually use, and it does it without a phone-tree menu or a cheerful chatbot pretending to help.
The voice doesn't sound like a robot. It sounds calm and patient and — most of the time — customers don't realise they're not talking to a person. When the conversation gets sensitive or unusual, Otto stops, summarises, and warm-transfers to a real advisor. The advisor sees the context and picks up where Otto left off.
Otto isn't here to replace your service team. It's here so they can stop typing reminders into a campaign tool at 5:45pm and go home to their families.
Why Tjekvik specifically.
Tjekvik already lives in 1,200+ workshops across Europe. Our self-service check-in kiosks handle the morning drop-off rush at Audi, VW, BMW, Mercedes, Ford and JLR dealers in the UK, Denmark, Germany, Sweden, Norway. We know how a service drive works because we've spent twelve years on them.
That matters because Otto isn't a chatbot startup that'll be gone next year. It's a product from a company your franchise compliance team probably already knows. The same support team. The same DPAs. The same quiet competence.
Tjekvik — twelve years on the service drive.
The team.
Otto is built by a team of automotive software people, voice engineers and ex-Service Managers, between London and Copenhagen. We sit with dealers every week. We listen to a lot of recorded calls. We make Otto better in small increments.
Founder photos and team bios — placeholder until the real shots arrive. Founders include Martin Høgh (product) and the wider Tjekvik leadership.
Talk to us.
If you run aftersales at a dealer or a group, and any of this sounds like your week — we want to talk. Twenty minutes, on a real-feel call. We'll set Otto up on your service types and you can hear it work.