Two stories from real customers using Otto. Same product, different shapes — a 12-site franchised group, and a four-bay independent. Both with leads captured, leads recovered, and bays kept full.
Westmoor's group Service Director had the same problem at every site: phones rang out from 8am to 9:30am. Saturday morning calls went to voicemail by default — they couldn't justify a full reception team for the four-hour window. The MOT chase was a spreadsheet that nobody worked.
They started Otto on after-hours and Saturday voice at three pilot sites in February. The group's franchise standards from Audi were the headline concern — brand voice, customer recordings, audit trail. All passed at the OEM compliance review.
By month two, all twelve sites were live. The Saturday cover bill was redirected into a small expansion of the parts team. Service Managers stopped fielding "I tried to ring you on Saturday" complaints in the Monday morning huddle.
Pilot site data, Feb–Aug 2026. Full group rollout completed June 2026.
Henley is a four-bay independent in the Thames Valley. The owner runs front of house, his daughter manages bookings, and three techs cover most marques. Their problem wasn't unanswered phones — it was the 2,400-strong list of customers who hadn't been back in 18 months sitting in their booking system, doing nothing.
They started Otto on the lapsed customer winback in March. WhatsApp first, voice fallback for non-replies. The owner approved the message style on a Tuesday; the campaign went live Thursday. By the following Friday, 84 cars had rebooked.
The bookings team picked up Otto's web widget next, then the MOT chase. Today, the daughter spends mornings at the desk with customers — not at her desk typing reminders.
Henley pilot, Mar–Apr 2026. Now full Otto including voice and web chat.
The five reasons Service Managers and owners give us most often, in plain English.
Customers don't realise it's a machine. The voice is calm, UK English, and patient. No phone-tree menus. No "I didn't catch that, please repeat."
Bookings drop straight into Keyloop, Pinewood, Kerridge or CDK with the correct advisor codes, job types and notes. Your team doesn't change a thing.
Tjekvik's check-in kiosks already run in 1,200+ workshops. Same team, same support, same quiet competence. Not a chatbot startup that'll be gone next year.
Every call recorded and reviewable. Switch Otto off any time. Tighten or relax the handover rules in plain English. No black box.
From signed paperwork to first real customer call: 14 days. We do the heavy lifting with your DMS team. Your service team gets a 30-minute walkthrough.
UK and EU data residency. GDPR-clean by default. Customer recordings stored in the same jurisdiction your DMS sits in. Audit trail for IT and your OEM.
Twenty minutes. We'll set Otto up with your service types and run a live demo on a number you can ring.
Book a 20-min demo