Issue vouchers, memberships and maintenance status cards — straight into Apple & Google Wallet. Update them live as the customer’s situation changes. Trigger push notifications when they’re near the workshop or the MOT clock starts ticking. Track redemption back to revenue in your DMS.
Generate Apple & Google Wallet passes for vouchers, memberships and maintenance status cards — each tied to the customer’s record in your DMS.
WhatsApp, SMS, email, QR code, web link, or inline during an Otto Reception call — the pass is in the wallet in seconds.
Balances, expiry dates, membership inclusions and offer terms update live after the pass is in the wallet. The card is never stale.
Push when the customer is near the workshop, when MOT is 30 days out, when service-due lands, or when an OEM recall hits the VIN.
Every redemption tied to a real RO in your DMS. See revenue per pass type, per campaign, per customer.
Otto Loyalty isn’t just a voucher tool. It’s the wallet-pass layer for the service drive — the offer, the membership, the live maintenance status of the car. All built from the same DMS record.
£X off the next service. Winback, no-show recovery, post-service thank-you. Auto-expires, auto-tracks redemption back to revenue in your DMS.
One membership tier, configurable inclusions. Pick what’s in: priority slots, free MOT, % off tyres, courtesy car, free wash. The pass shows what the customer gets.
Lives in the wallet permanently. Shows MOT countdown, predicted next service date, mileage and recall status — all from the DMS, all updating live.
One pass, six ways into the wallet. No app to install, no portal to log into, no friction.
Passes aren’t static. They wake up at exactly the moment the customer needs them.
The MOT pass nudges: “Hi Martin — passing the workshop? MOT is due in 12 days. Reply YES to grab Saturday at 10:30.”
The pass flips to red, the balance shows urgency, and a push goes out: “MOT expires soon. Tap to book.” Repeats at 7 and 1 day if unbooked.
The maintenance status card surfaces the upcoming service date. Push fires: “Hi Martin — your VW Golf is due a service around 28 Aug. Tap to grab a slot.”
Otto pushes a free-recall-check pass to the wallet with a pre-booked slot. The customer doesn’t have to do anything — they just tap.
Every pass knows the customer’s car, their last visit, and what’s coming up. The chase, the redemption and the next booking all sit in one journey.
One tap and the voucher's in the customer's wallet — alongside their boarding passes and coffee cards. No app to install. Updates live when you change the offer.
"All customers due an MOT in June, send 15% off and remind them once." Otto fires the campaign on WhatsApp first, voice on no-reply, and tracks redemption back to a real booking.
Front-of-house scans the wallet barcode at check-in. Discount applies to the work order automatically. Voucher's marked redeemed, the chase journey closes, the customer is tagged "returned".
Drop a "Send voucher" node into any Outreach journey. Customer no-show? Send a 10% rebook voucher. First-time service done? Send a £25 off next service. The journey runs itself.
Otto reads every line of spend, every visit, every time you opened a message. It builds a value profile of every customer, picks the right offer, the right channel, the right moment. Discounts that earn back instead of leaking.
Once the pass is in the wallet, Otto keeps writing to it. Voucher balance ticks down with every redemption. MOT countdown updates daily. Membership inclusions update when the dealer changes the offer. Push fires when the terms change.
Twenty minutes. We'll build a real voucher campaign on your customer base, fire it on WhatsApp, and track the first redemption live.
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