Otto Outreach

Your DMS is full of opportunities.
Otto turns them into bookings.

Your advisors have their hands full on the drive. Meanwhile MOTs go un-chased, no-shows stay un-called, recalls slip past, and CSI never lands. Otto works every one of them — across voice, WhatsApp, SMS, and email — until the opportunity becomes business on the ramp.

Hear Otto live → Get a demo
Voice SMS Email
What it runs

Seven flows.
Zero advisor time.

Drag-and-drop journeys with WhatsApp, voice, SMS and email built in. Or pick a template and ship it the same day.

01 / WIN IT BACK

Revenue that left the database.

MOT due, lapsed visits, dormant cohorts — the database you already paid for.

21d → MOT due
MOT reclaim

Three-touch chase. Same-day rebook.

WhatsApp 30 days out. Voice fallback at 14. Final SMS at 7. Customer rebooks in the same thread — no portal, no link they need to find.

14m · lost
+ booked
Dormant drive

The ones you stopped chasing.

Customers 12+ months out get a personal-feeling WhatsApp from Otto. Voice on no-reply. The forgotten cohort starts paying back the database you already owned.

02 / PROTECT THE BOOKING

The slots that almost didn’t happen.

Pre-call the day before, save the no-show the same morning. Capacity stays full.

Tomorrow · 09:00
Niamh O. · Mini Cooper
Confirmed for 09:00
Courtesy car booked
Brake pads pre-approved
Pre-call

Confirms the day before. Catches the extras.

Otto rings 24 hours out to confirm the slot, check the courtesy car, and capture any additional work the customer was thinking about — before the bay opens.

⚠ No-show · 09:30 booking
✓ Rebooked Friday 14:00
Same-morning save

Rings within minutes. Rebooks the bay.

09:31, customer didn’t turn up. Otto calls within minutes — not the next day. Rebooks the bay before the slot is wasted.

03 / GROW THE RELATIONSHIP

Every customer, every touchpoint.

Service-due cadence, CSI follow-up, factory recalls — the things advisors never get to.

June · service-due
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3
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Service window

Reads the DMS, picks the slot.

Otto looks up last service, mileage, manufacturer interval. Reaches out at the right cadence — not too early, not too late. Books with the right job type.

9.1AVG CSI
CSI follow-up

Catches the 8s before they leave a 6.

Post-service satisfaction calls and WhatsApp scoring. Detractors flagged the same hour with a transcript and a callback. Promoters routed straight to a review prompt.

!
VIN · WBA8E9G50G
✓ Booked Wed 11:00 · logged for DVSA
Recall action

Factory recall, customer booked, audit trail filed.

OEM pushes a recall list — Otto matches every VIN against your parc, reaches out across channels until each customer is booked, and files a DVSA-grade record of every contact.

A day on the drive

Three flows running —
none of them on advisor time.

An MOT push after the desk closed, a no-show rate cut in half, a recall list that worked itself through the parc. All from the same Otto.

Thursday 18:00 — 19:30 · MOT reclaim

18 MOT chases run after the desk closed.

Campaign log · MOT reclaim 11 booked · 18 attempted
18:02 Niamh O. · Mini Cooper · MOT + service Booked · Sat 10:30
18:08 Ravi P. · Skoda Octavia · Annual service Booked · Tue 09:00
18:14 VOICE Priya S. · Volvo XC40 · MOT due 14d Booked · Fri 11:00
18:22 Carla M. · Toyota Yaris · Full service Reply Fri AM
18:31 VOICE Tomasz K. · Vauxhall Corsa · MOT due 21d Voicemail · retry
19:14 SMS Aisha B. · Kia Sportage · MOT + tyres Booked · Wed 14:00

A Vauxhall service advisor had 18 customers with MOT due in the next four weeks. Calling them manually would’ve taken most of a day. Otto worked the list across WhatsApp, voice and SMS between 18:00 and 19:30 — the advisor was at home with his kids.

✓ 11 bookings · zero advisor hours
Pre-call · month one

No-show rate, almost halved.

No-show rate 100 bookings / day · 4 sites
Before 16% 16 / day 2.1hr capacity wasted
After 9% 9 / day 1.1hr capacity wasted
−44% fewer no-shows · +£4.9k/wk recovered RO value

A Mercedes dealer was running at 16% no-show, two hours of capacity wasted every day. Otto pre-calls every booking 24 hours in advance — forgotten customers reschedule, capacity gets recovered, bays stay full.

✓ 16% → 9% · first month
Monday 09:00 · airbag recall

312 VINs. Booked themselves in.

Reached / matched
262 / 312
Day 10 84% complete
✓ WhatsApp first ✓ Voice fallback ✓ DVSA log filed

OEM pushed an airbag recall for 312 VINs across the dealer’s parc on a Monday morning. Otto matched every VIN, worked WhatsApp first and voice on no-reply, and filed a DVSA-grade contact log for every customer reached.

✓ 262 booked in 10 days
Multilingual

Otto speaks 11 languages.
Fluently.

Same Otto, same DMS, same flows — whichever language the customer answers in. No separate scripts to maintain, no extra agents to hire.

🇬🇧
English
“Hello”
🇩🇰
Danish
“Hej”
🇸🇪
Swedish
“Hej”
🇳🇴
Norwegian
“Hei”
🇫🇮
Finnish
“Hei”
🇩🇪
German
“Hallo”
🇫🇷
French
“Bonjour”
🇵🇱
Polish
“Cześć”
🇪🇸
Spanish
“Hola”
🇵🇹
Portuguese
“Olá”
🇮🇹
Italian
“Ciao”
Try it live

Drop in your number.
Otto will call you.

Pick a scenario. Otto rings within 30 seconds and runs it for real — same voice, same flow your customers will hear.

Scenario
UK numbers only · rate-limited · you can hang up at any time. Otto identifies as AI by default.
ROI calculator

What’s sitting in your DMS today.

Move the sliders. See the revenue Otto can recover across MOT, no-show, lapsed and deferred work — in your numbers.

Sites in group
4
Active customers / site
8,000
Average repair order
£280
Current no-show rate
14%
Revenue recovered · year one
£3.4M
Across 4 sites, blended across MOT reclaim, lapsed winback, no-show recovery and deferred work follow-up.
MOT · lapsed winback
£1.9M
No-show recovery
£0.4M
Deferred work
£0.5M
CSI · recall protect
£0.6M
4.2×
Year-one ROI · recovered revenue vs. Otto subscription
7,488
Advisor hours freed · off the phones, back on the drive
7,040
Dormant customers reactivated · database paying back
Inside the engine

How Otto knows
which customer needs what.

Otto reads the DMS, builds a live profile of every customer and every car, predicts what each one needs next, and triggers the right journey. Continuously. For your whole database.

Live data stream AI reasoning Trigger fired
What dealers see

Lists actually worked.
Capture climbs sharply.

+26pp
MOT capture from your own database — 41% → 67% in a quarter, no extra headcount.
38%
Same-day rebook on chase replies. Customer answers WhatsApp, Otto books before they put the phone down.
~0
Hours your team spends on chase lists. The 4pm-Friday spreadsheet is gone.

Run the chases that always got skipped.

Twenty-minute demo. Otto running an MOT chase, a no-show recovery, a lapsed-winback — on a real customer list against your DMS.

Book a demo