Tjekvik does the work with your DMS team. We start on the after-hours overflow so nothing your customers see during the day changes until you're comfortable.
Soft launch on after-hours first. Full cover when you say.
We connect Otto to your DMS (Keyloop, Pinewood, Kerridge or CDK), confirm your service types, advisor codes, courtesy car pool and opening hours. Your IT or DMS lead spends about 30 minutes with us.
Otto goes live answering calls outside opening hours and on weekends. Your daytime line is unchanged. Your service team gets a 30-minute walkthrough of the dashboard so they know what arrives in the morning and how warm transfers work.
You decide when to switch on full opening-hours overflow, the MOT chase, and no-show recovery. Most workshops flip everything on by week 3. Some prefer to phase the campaigns in over a month. Either is fine.
The whole point of Otto is that it doesn't make work for your service team.
Usually the Service Manager or Aftersales Director. They sign off on Otto's tone, the message templates, and the customer lists Otto's allowed to chase.
Standard read/write access to your DMS for the pilot. Your DMS provider's process — Tjekvik handles the rest. Revokable any time from your DMS admin panel.
One rule on your phone provider — usually after-hours and overflow forwarded to Otto's number. Your provider handles the change. Reversible in five minutes.
One walkthrough. Advisors see what arrives in the dashboard each morning, how warm transfers come through, and how to flag anything that sounds off.
Targets agreed up-front, reviewed weekly during the pilot. No vanity metrics.
First 30 days are the pilot. No commitment. If it doesn't pay back, walk away.
Book a 20-min demo