Otto Reception

The phones, the web chat,
the WhatsApp — answered.

Every inbound voice call, web visitor, WhatsApp and SMS picked up on the first ring. Books mid-conversation into your DMS. Warm-transfers when a human really matters.

What's in Reception

Four ways customers reach you.
One Otto answers them all.

Same voice, same memory, same DMS — whether the customer rings, opens WhatsApp or clicks the chat bubble on your homepage.

Inbound voice

Otto picks up. First ring, every ring.

Forward your busy lines, your overflow or your out-of-hours to Otto. UK voice. Knows the caller's vehicle and history before saying hello. Books mid-call.

LIVE Sat 09:42 · MOT booking · 38s
Sat 10:14 · Service enquiry · 52s
Sat 10:31 · Tyre quote · 21s
Web chat widget

Catches the visitor that would have bounced.

One JavaScript snippet on your dealer site. Otto answers, qualifies, books — or hands the chat to your team if the visitor wants a human.

Otto · Wimbledon Motors
Do you do MOTs on a Saturday?
Yes — I've got 10:30 and 14:15 this Saturday. Reg plate?
LV21 KFG
WhatsApp inbound

The thread your customer never closes.

Otto holds the conversation across days. Customer replies on Tuesday what they asked on Friday — Otto picks straight up where you left off.

Hi — left voicemail earlier about the service light 14:02
No problem — I've pulled up your Golf. Looks like the EML, last seen at the 60k service. Want me to book a diagnostic? 14:02
Yes please, Friday morning if poss 14:03
Warm handoff

Hands to a human with the brief already written.

When a call genuinely needs an advisor, Otto warm-transfers — not a cold dump. Your team picks up with the context already collected.

✶
SK
"Sarah — caller's a courtesy-car request, MOT due Friday, Audi A3 BV12 ABC, last service Oct. Customer prefers afternoon."
Inside the engine

How Otto knows who's calling —
before the second ring.

The phone hasn't even rung twice. Otto has already pulled the customer's history, read the vehicle, spotted the MOT countdown, and decided the right answer. Every call. Every channel.

Live data stream AI reasoning Action chosen
What dealers see

Calls answered. Bookings captured.
Saturdays covered.

100%
Calls answered. Including weekends, lunchtimes and after-hours.
+23%
More service bookings. Saturdays and after-hours alone.
30%+
Of bookings come outside opening hours. Web chat and WhatsApp do most of it.

See Otto answer your phones.

Twenty minutes. Otto handling a real-feel service call, a chat-widget enquiry, a WhatsApp thread — using your DMS, your service types, your tone.

Book a demo