Otto Reception

Every call answered.
Every message replied.

Your service team can’t pick up every phone, every WhatsApp, every web chat and every form. Otto does — in seconds, on your number, in your brand voice. Books mid-conversation into your DMS. Hands to a human only when one’s really needed.

Call Otto now → Get a demo
Voice Web chat SMS
What's in Reception

Four channels in.
One Otto answers them all.

Same voice, same memory, same DMS — whether the customer rings, opens WhatsApp or clicks the chat bubble on your homepage.

Inbound voice

Otto picks up. First ring, every ring.

Forward your busy lines, your overflow or your out-of-hours to Otto. UK voice. Knows the caller's vehicle and history before saying hello. Books mid-call.

LIVE Sat 09:42 · MOT booking · 38s
Sat 10:14 · Service enquiry · 52s
Sat 10:31 · Tyre quote · 21s
Web chat widget

Catches the visitor that would have bounced.

One JavaScript snippet on your dealer site. Otto answers, qualifies, books — or hands the chat to your team if the visitor wants a human.

Otto · Wimbledon Motors
Do you do MOTs on a Saturday?
Yes — I've got 10:30 and 14:15 this Saturday. Reg plate?
LV21 KFG
WhatsApp inbound

The thread your customer never closes.

Otto holds the conversation across days. Customer replies on Tuesday what they asked on Friday — Otto picks straight up where you left off.

Hi — left voicemail earlier about the service light 14:02
No problem — I've pulled up your Golf. Looks like the EML, last seen at the 60k service. Want me to book a diagnostic? 14:02
Yes please, Friday morning if poss 14:03
Warm handoff

Hands to a human with the brief already written.

When a call genuinely needs an advisor, Otto warm-transfers — not a cold dump. Your team picks up with the context already collected.

✶
SK
"Sarah — caller's a courtesy-car request, MOT due Friday, Audi A3 BV12 ABC, last service Oct. Customer prefers afternoon."
Inside the engine

How Otto knows who's calling —
before the second ring.

The phone hasn't even rung twice. Otto has already pulled the customer's history, read the vehicle, spotted the MOT countdown, and decided the right answer. Every call. Every channel.

Live data stream AI reasoning Action chosen
A day on the lines

The hours your team
can’t cover — Otto can.

The morning rush, the Sunday-night booker, the Saturday chat queue. Three moments most service desks lose — logged here as Otto saw them.

Monday 08:00 — 08:06 · service line

Six callers in four minutes. None on hold.

Live call log · Otto Reception
08:02 VOICE Niamh O. · Mini Cooper · MOT + service Booked · Sat 10:30
08:03 VOICE Ravi P. · Skoda Octavia · Service due Booked · Tue 09:00
08:04 VOICE Carla M. · Toyota Yaris · Tyre quote Quoted · £312
08:04 VOICE Tomasz K. · Vauxhall Corsa · Parts query → Parts desk
08:05 VOICE Aisha B. · Kia Sportage · Brake check Booked · Fri 14:00
08:06 VOICE Liam D. · Peugeot 3008 · Re-book Booked · Mon 11:30

Service opens at 08:00. By 08:04 six callers are on the line at the same time — advisors still hanging up coats. Otto picks up every one in under two rings, books four bays mid-call, takes a tyre quote, and warm-transfers one customer to the parts desk.

✓ 6 of 6 answered · 4 booked · 0 hold music
Sunday 21:14 — 21:27

One customer, three channels, one hour.

💬 Web form “MOT tomorrow?” 21:14
📱 WhatsApp same customer, new thread 21:18
📞 Missed call voicemail returned 21:22
✓ Tue 09:00 · MOT + service · confirmed by WhatsApp

The desk is closed. She fills the form. She tries WhatsApp. She rings and hits voicemail. Otto answers every thread within minutes, picks one channel, books her in. Monday morning starts with a booking, not a backlog.

✓ 3 channels · 1 booking · same hour
Saturday 12:00 — 17:00 · web chat

22 chats. One Otto. Skeleton team unbothered.

8
Booked straight into the diary
5
Quoted tyres & parts mid-chat
3
Warm-transferred with brief written
6
Answered — no booking needed

The chat widget used to sit idle on Saturdays. Otto handled the lot — qualified, booked, escalated, or answered honestly when the answer was no.

✓ 22 of 22 handled · 8 booked
Multilingual

Otto speaks 11 languages.
Fluently.

Same Otto, same DMS, same flows — whichever language the caller starts with. No separate scripts, no language-specific agents.

🇬🇧
English
“Hello”
🇩🇰
Danish
“Hej”
🇸🇪
Swedish
“Hej”
🇳🇴
Norwegian
“Hei”
🇫🇮
Finnish
“Hei”
🇩🇪
German
“Hallo”
🇫🇷
French
“Bonjour”
🇵🇱
Polish
“Cześć”
🇪🇸
Spanish
“Hola”
🇵🇹
Portuguese
“Olá”
🇮🇹
Italian
“Ciao”
Try it live

Call Otto.
Hear how it sounds.

Pick up your phone, dial the line, listen. Otto answers in two rings — same voice, same flow, same DMS-style booking your customers will hear.

Live demo line
+44 20 3808 0808
UK demo line · voice + WhatsApp + SMS · identifies as AI
Try one of these “I’d like to book a service” “Is my car ready?” “What time do you open Saturday?” “Can I move my MOT to next week?”
📞 Tap to call →
Rate-limited · hang up anytime · transcripts of your demo call available on request.
ROI calculator

What you’re losing
on the calls you don’t pick up.

Move the sliders. See the bookings, revenue and advisor hours Otto recovers across your inbound voice, web chat, WhatsApp and SMS.

Sites in group
4
Inbound calls / day / site
85
Current pickup rate
78%
Average booking value
£340
Booked revenue recovered · year one
£1.8M
From the calls, chats and WhatsApp threads 4 sites are currently missing — answered, qualified and booked by Otto.
In-hours missed calls
£0.8M
Out-of-hours capture
£0.6M
Web chat · WhatsApp
£0.3M
Voicemail callbacks
£0.1M
3.7×
Year-one ROI · recovered revenue vs. Otto subscription
9,855
Advisor hours freed · off the phones, back on the drive
26,936
Calls Otto answers / year · including weekends & after-hours
What dealers see

Every call answered.
Every Saturday covered.

100%
Calls answered. Including weekends, lunchtimes and after-hours.
+23%
More service bookings. Saturdays and after-hours alone.
30%+
Of bookings come outside opening hours. Web chat and WhatsApp do most of it.

See Otto answer your phones.

Twenty minutes. Otto handling a real-feel service call, a chat-widget enquiry, a WhatsApp thread — using your DMS, your service types, your tone.

Book a demo