Let Otto handle
the phones, the WhatsApps, the web chat, the MOT chase and the service-due winback.
Bays full. No leads dropped.
Otto Reception answers what comes in. Otto Outreach chases what didn’t. Otto Loyalty brings them back. They share one DMS, one diary, one customer record — so the conversation never starts from scratch.
Four steps. Same Otto across every one. Watch what happens between the customer's first signal and the slot landing in your DMS.
Voice, WhatsApp, web chat or SMS — first ring, every ring. Including weekends, lunchtimes and after-hours.
Reads the DMS in real time — vehicle, service history, MOT date, courtesy-car availability, customer intent.
Books, qualifies, escalates, or follows up — using your tone, your hours, the customer's preferred channel.
Right advisor, right job type, courtesy car attached. Confirmation goes to the customer. Your team sees it where they already work.
Otto reads MOT dates, service intervals, lapsed visits and recall feeds — every customer, every car, every night.
WhatsApp first — it's where customers actually reply. Voice fallback if no answer in 48 hours. SMS catches the rest.
Customer answers in their own time, in their own channel. Otto handles back-and-forth and lands the booking — no human in the loop.
Every campaign reports back: opens, replies, bookings, revenue. The ones that work get more budget. The ones that don't get killed.
Otto scores every customer on lifetime value, recency, and openness. Vouchers go to the ones who'll actually come back.
Right amount, right car, right expiry. Otto picks the discount that earns back the visit without leaking margin.
One tap to add to Apple Wallet or Google Wallet. WhatsApp delivery, SMS fallback. Channel that the customer actually opens.
Voucher scans at the bay, discount applies, DMS updates. Customer gets the next nudge automatically. Loop closes.
An agentic loop running 24/7 across voice, WhatsApp, web chat and SMS. Otto listens to what the customer wants, looks up the vehicle and history, decides the right next step, takes the action, and learns from how the conversation went.
Powered by GPT-class voice and language models. Trained on your service drive, not the open web.
Each Otto module is built around one job. Switch them on individually or run the full set — the outcomes stack on the same diary, the same DMS, the same customer record.
Voice, WhatsApp and web chat answered on the first ring. Every caller booked or qualified. The Saturday-cover advisor bill goes away.
Multi-step journeys across WhatsApp, voice and SMS. Service-due, MOT, no-show, lapsed-customer winback — without anyone in the office doing it manually.
Voucher campaigns and Apple/Google Wallet passes scored against winback likelihood. Redemption tracked back to revenue in the DMS.
All three on one diary. One contract. One customer record. One AI behind every conversation.
Service Managers we talk to all describe the same three problems. Otto was built to fix exactly these.
Drop-offs queueing at the desk. Phones ringing out. Half your bookings end up in voicemail. By 9:30 your advisors are already behind, and the techs in the bays are waiting for jobs.
You either staff up at weekend rates or send the calls to voicemail. Either way, the customer who needed an MOT booked tomorrow rings the dealer down the road instead.
The list of customers due for MOT, service or recall is sitting in the DMS. Reception means to call them. Reception is on the phones all day. So the chase doesn't happen — and lapsed customers walk.
Service-due chase, MOT reminders, no-show recovery, lapsed-customer winback — Otto runs them autonomously. Drag-and-drop trigger, channel and wait steps. Branch on reply or no-reply. Fall back to voice when WhatsApp goes quiet.
Use a template, edit it, or build your own from scratch. Approve the message style once — Otto runs the rest.
Early pilot data from a UK franchised group. Verified weekly during the pilot.
We went from missing one in five calls to missing none. The Saturday cover bill is gone. And the MOT list — for the first time in years — is actually getting worked.
Otto reads your existing diary, your service types, your courtesy-car availability and your customer history. When it books, the slot lands in your DMS the way your advisors expect — same advisor codes, same job types, same notes.
Your team doesn't learn a new system. They just stop typing reminders into a campaign tool at 5:45pm.
See all integrations →Twenty minutes. We’ll show you Otto Reception handling a real-feel service call, Otto Outreach running a WhatsApp MOT chase, and Otto Loyalty issuing a wallet-pass voucher — all using your DMS, your service types, your tone of voice.